Play Smart. Stay in Control.

356ac is committed to providing a safe, fair, and transparent gaming environment for all players in Bangladesh. We recognise that gambling, while a legitimate form of adult entertainment, carries a risk of harm for a minority of users who develop problematic patterns of play. Our responsible gaming framework exists to minimise that harm through proactive education, practical player tools, and responsive support.

This commitment is not conditional. It applies equally to our most active high-roller members and to players who wager small amounts infrequently. Every 356ac account has access to the full suite of responsible gaming tools described on this page at no cost and with no penalty for using them.

We operate on the principle that long-term, sustainable engagement is more valuable than short-term revenue from players in distress. A member who gambles within their means, enjoys the experience, and returns willingly is the foundation of a healthy platform. A member who is chasing losses, exceeding their budget, or gambling to cope with stress is someone we want to help — not exploit.

356ac staff who interact with members — whether through live chat, email support, or account management — are trained to recognise indicators of problematic gambling and to direct members to the tools and resources available to them. We conduct internal reviews of responsible gaming outcomes and update our approach when new evidence or better practice becomes available.

The minimum age to register and play at 356ac is 18 years. This is a firm, non-negotiable requirement. We apply the following measures to enforce this policy:

• Date of birth declaration: Every registration form requires the applicant to declare their date of birth. Providing a false date of birth constitutes a breach of the 356ac Terms & Conditions and may result in permanent account closure and forfeiture of any balance held.
• KYC identity verification: During the Know Your Customer (KYC) process, members are required to submit a government-issued identity document — typically a National Identity Card (NID) — which confirms both their identity and their date of birth. Accounts that cannot be verified as belonging to an adult aged 18 or over are suspended pending review.
• Ongoing verification rights: 356ac reserves the right to request identity documents at any point during the lifetime of an account, not only at registration. If a member fails to provide satisfactory documentation within the stated timeframe, account access will be suspended until verification is complete.
• Underage account closure: If we determine at any point that an account belongs to a person under 18, the account is closed immediately. Any deposits made by an underage player are returned to the payment method used, with no winnings paid out.

We strongly encourage parents and guardians in Bangladesh to make use of device-level parental controls and internet filtering software to prevent minors from accessing online gambling platforms. If you believe a minor has registered at 356ac, contact [email protected] immediately.

Managing your spending is the most direct form of responsible gaming. 356ac provides granular deposit limit controls so that you can align your gambling activity with a budget you are comfortable with. Limits can be configured for the following time horizons:

• Daily deposit limit: The maximum amount you can deposit within any 24-hour rolling period.
• Weekly deposit limit: The maximum amount you can deposit within any 7-day rolling period.
• Monthly deposit limit: The maximum amount you can deposit within any 30-day calendar period.

All limits are denominated in Bangladeshi Taka (৳). To set or adjust your deposit limits, navigate to the Responsible Gaming section within your account settings. The following rules govern how limits work:

• A new limit or a reduction to an existing limit takes effect immediately and cannot be reversed within the same period.
• An increase to an existing limit is subject to a mandatory 24-hour cooling-off period before it becomes active. This delay is intentional — it gives you the opportunity to reconsider whether a higher limit is truly appropriate for your circumstances.
• If you have set a daily limit of ৳2,000 and a weekly limit of ৳10,000, the more restrictive of the two limits will apply at any given moment.
• Deposit limits apply across all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer — in aggregate, not per method.

We also encourage members to track their gaming expenditure using the transaction history available in the account dashboard. Reviewing your net spend over a given period is a useful reality check that puts your activity in context.

A time-out is a temporary suspension of your 356ac account that you can activate when you feel you need a break from gambling but do not wish to permanently close your account. Time-outs are an important intermediate tool between deposit limits and full self-exclusion.

The following time-out durations are available:

• 24 hours — a short reset for players who feel they have had a long or intense session.
• 48 hours — a weekend break or two-day pause.
• 7 days — a week-long cooling-off period to step back and reassess.
• 30 days — a month-long break for players who feel their play has become more habitual than intentional.

During an active time-out:

• You will not be able to log in to your account.
• No deposits or withdrawals can be processed.
• No gameplay, betting, or wagering activity is possible.
• Your account balance is preserved and will be accessible once the time-out expires.
• You will not receive any promotional communications from 356ac during the time-out period.

A time-out cannot be cancelled or shortened once it has been activated. This is a deliberate design decision — the value of a time-out depends on it being respected. To activate a time-out, visit the Responsible Gaming section of your account settings or contact our support team directly via live chat.

Self-exclusion is a voluntary programme that allows you to close your 356ac account for an extended period. It is the strongest signal a player can send — both to us and to themselves — that gambling has ceased to be a positive activity in their life. 356ac treats self-exclusion requests with the highest priority.

Available self-exclusion periods:

• 6 months
• 1 year
• 3 years
• Permanent (indefinite closure with no option to reopen)

What happens when you self-exclude:

• Your account is suspended within 24 hours of your request being confirmed.
• Any outstanding balance at the time of exclusion is returned to your registered payment method (bKash, Nagad, Rocket, or Upay) within 5 business days.
• You are removed from all 356ac marketing lists and will receive no promotional communications for the duration of the exclusion.
• Your account cannot be reopened before the end of the self-exclusion period under any circumstances — including if you change your mind or contact support requesting reinstatement.
• When a non-permanent self-exclusion period expires, you will be required to actively request reinstatement. Accounts are not automatically reopened. A cooling-off review is conducted before reinstatement is approved.

To request self-exclusion, either use the Responsible Gaming section of your account settings or contact our support team via live chat or email at [email protected] with the subject line "Self-Exclusion Request". Include your registered mobile number and your preferred exclusion duration so that we can process your request without delay.

We strongly encourage anyone considering self-exclusion to also seek support from a counselling or mental health professional. Self-exclusion from a single platform is a valuable step, but it is most effective when combined with broader support strategies.

Problem gambling does not always announce itself clearly. It often develops gradually, and many people are not aware that their relationship with gambling has become unhealthy until significant harm has already occurred. The following self-assessment checklist can help you evaluate your own gambling behaviour honestly.

If you answered yes to two or more of the above questions, your gambling behaviour may be causing harm. This does not mean you are beyond help — it means that taking action now, before the situation escalates further, is the most important thing you can do. Use the tools available in Section 7 and reach out to our support team or a professional counselling service as described in Section 8.

The following tools are available to every 356ac member at no cost. They can be accessed via the Responsible Gaming section in your account settings, or by contacting our support team directly.

If you feel that gambling is causing harm to you or to someone close to you, reaching out is the most important step you can take. You do not need to be at crisis point to ask for help — early intervention is always more effective than waiting until the situation becomes unmanageable.

Contact the 356ac Support Team:

Our support team is available 24 hours a day, 7 days a week. If you want to activate responsible gaming tools, ask about self-exclusion, or simply speak to someone about how your gambling is making you feel, our team is ready to help without judgement.

• Live Chat: Available directly from the 356ac platform, 24/7.
• Email: [email protected] — please use the subject line "Responsible Gaming" so your message is routed to the correct team immediately. We aim to respond within 4 hours (Bangladesh Standard Time, UTC+6).

Talking to Someone You Trust:

Speaking openly with a trusted family member, close friend, or religious counsellor about your gambling can be a powerful first step. In Bangladeshi culture, discussions about financial stress or compulsive behaviour can feel difficult to initiate — but isolation rarely helps, and the people closest to you are often better placed to support you than you might expect.

Professional Counselling:

Mental health and addiction counselling services are available in major Bangladeshi cities including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. If you are experiencing significant financial stress, anxiety, depression, or relationship difficulties as a result of gambling, speaking with a qualified counsellor or psychologist is strongly recommended. Your family doctor (GP) can typically provide a referral.

Financial Guidance:

If gambling-related debt is a concern, consulting with a financial advisor or a community support organisation can help you develop a realistic plan for managing repayments and rebuilding financial stability. Acting sooner rather than later limits the long-term impact of gambling-related financial harm.